Rentals Supervisor and Sales Associate
Potter Violins, a violin shop dedicated to providing exceptional instruments, accessories, and services to musicians of all levels, is seeking a talented and passionate individual to join our team in Takoma Park, Maryland as a Rentals Supervisor and Sales Associate. This is a unique opportunity to work in a vibrant and creative environment, serving a diverse community of musicians and contributing to the growth and success of our business. We believe in fostering a supportive and collaborative work environment that encourages growth, creativity, and a deep appreciation for music.
Title: Rentals Supervisor and Sales Associate
Hourly Rate: $20 – $24
Hours per week: 32 – 40 hours, Tuesday – Saturday
Responsibilities:
Rentals
- Supervise the rental department, including overseeing instrument rentals, and ensure proper setup and maintenance in cooperation with the repair workshop.
- Assist customers in selecting and renting violins, violas, cellos, and related accessories based on their needs and preferences.
- Manage and maintain the rental inventory, including proper storage and organization, and ensuring instrument outfits are in a ready-to-go state for customers.
- Coordinate rental agreements, process rental payments, and maintain accurate records of customer interactions and transactions.
- Maintain a clean, organized, and inviting showroom environment, ensuring that accessories are properly displayed.
- Stay updated on the latest industry trends and product knowledge to offer informed recommendations and insights to customers.
- Coordinate rental shipping and receiving, and assist with inventory management as needed.
- Handle customer inquiries, concerns, and complaints, resolving them in a professional and timely manner.
Sales
- Assist customers in selecting and purchasing violins, violas, cellos, and bows, and related accessories based on their preferences, skill level, and budget, ensuring customer satisfaction and building long-term relationships.
- Provide expert guidance and advice on instrument selection, setup, maintenance, and care, ensuring customers make informed decisions.
- Conduct instrument demonstrations for clients to showcase instrument qualities and assist in their decision-making process, and conduct trials.
- Demonstrate a deep understanding of our product offerings, including their features and benefits.
Qualifications:
- Strong knowledge and understanding of orchestral string instruments, particularly violins, violas, and cellos.
- Must possess advanced playing skills on the violin, viola, or cello to effectively demonstrate instruments and assist customers.
- Exceptional customer service skills, with a track record of providing outstanding service to customers.
- Excellent leadership and interpersonal skills, with the ability to build rapport with customers and colleagues.
- Passion for music and music education and a genuine interest in helping musicians of all levels find the perfect instrument.
- Detail-oriented with excellent organizational and time management skills.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Proficiency in using computer software and point-of-sale systems.
We offer employee discounts and the following optional benefits to eligible employees:
401(k) retirement savings plan: Eligible employees may choose to participate in our 401(k) plan, which provides an opportunity to save for retirement through pre-tax contributions.
Healthcare plans: We provide access to optional healthcare plans, including medical, dental, and vision coverage.
To apply, please submit your resume, a cover letter, and any relevant references. Open until filled.
Note: Potter Violins is an equal opportunity employer committed to diversity and inclusion. We encourage applications from individuals of all backgrounds, experiences, and abilities.
