Thank you for the excellent service and in particular the kind, helpful, and competent service provided by your cello specialist, Louis. I am very happy with my upgraded cello! -Felicia J.
After years of playing on a J.B. Vuillaume lent from the Library of Congress, I wanted to move to a classic Italian instrument. Jim Kelly and the staff at Potter Violins, through their network of international sources, managed to secure the G.B. Guadagnini I play on now. I am grateful for their hard work.
Nurit Bar-Josef, Concertmaster
National Symphony Orchestra
Dear Mr. Kelly,
Thank you so much for your help and work on my viola. It was a very generous act of yours and I appreciate that you and wor work team took the time to work on my instrument. It takes a very special kind of person to care enough to take their time for others, to do whatever it takes to help somebody out. I will always be thankful for the help you gave me. It really means a lot to me. I’ll keep studying and working very hard.
Thank you,
Valeria S.
Dear Potter Violins family,
Thank you for hosting us for such a wonderful day of playing and learning about beautiful instruments. We are so lucky to have you in our neighborhood.
Warmly,
Elizabeth C.
Dear Jim,
Thank you so much for my bow! My other one was so heavy. I was having a hard time playing with it. Thank you for the help with my mom’s violin too!
Love,
Eleanor S.
Since my daughter started playing cello in August, I have been to your fabulous establishment 3 times. My experience each time has been wonderful. Everyone is so helpful starting with Derek as greeter, but today I was extremely impressed and pleased with Matt in the service dept. He took the time to discuss re-hairing our bow and all the details involved. His candid discussion helped me understand the process, the cello, and a bit about Potter’s service department. He took the time to really inform me and did so in a friendly, pleasant way. Matt was great! -Tina R.
I just wanted to say thank you so much for adjusting my violin. It took some time to adjust to Jacksonville weather, but now my violin sounds better than ever! I really appreciated all of your advice and help. See you very soon. -David S.
Dear Mr. Potter,
I write to tell you what a kind and valuable employee you have in Melanie. She has helped my son and me with his rentals since 2013, and we recently purchased with her and Simon’s skillful guidance. Both Melanie and Simon, and your outstanding location, contributed to a lovely purchase morning – a fun day for both my son and me. Thank you! -Jennette D.
Jim Kelly is my “go-to” person, an adviser that I count on when shopping for violins and bows at Potter Violins. He is welcoming and personable. He can tell me or my student that he has several of the kind of instruments I am looking for… or he may reveal that he is going to Europe on a buying trip in three weeks. I might like to come back when he returns to see what is new.
I visited to fix minor damages to my violin before my deployment to Afghanistan. They happily took it and made these minor fixes in a jiffy with no costs. I really appreciated their customer service and friendly gesture. 100/100 would return to this shop. -Jay S.
